OUR HOUSE OF ARROWS
Website: www.ourhouseofarrows.com
Last updated: 12 October 2026
Overview
At OUR HOUSE OF ARROWS, we put love and care into creating resources to encourage and support families in faith, motherhood, homeschooling and everyday life.
We want you to feel confident and happy with your purchase. Please take a moment to read our refund and returns policy before purchasing.
Digital Products & Downloads
Our digital products may include printable resources, homeschool materials, Scripture cards, planners, ebooks and downloadable guides.
As our digital products are delivered electronically and can be accessed immediately after purchase, we do not generally offer refunds or exchanges for change of mind, including where a customer no longer needs or wants the product.
We encourage you to carefully read each product description and check the format and contents before purchasing.
This does not affect your rights under Australian Consumer Law.
Faulty Products or Download Issues
We want every resource you purchase to work as intended.
If you experience any of the following issues, please contact us:
- You receive an incorrect or corrupted file.
- Your download link is not working.
- The product is materially different from its description.
- A technical issue prevents you from accessing or using your purchase as intended.
We will review the issue and work towards an appropriate solution, which may include providing a working file, correcting the issue, replacing the product or issuing a refund where required by law.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
If a product fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances and the nature of the problem.
Nothing in this policy limits or excludes your statutory consumer rights.
How to Request Assistance or a Refund
If you have an issue with your purchase, please contact us through the contact form on our website.
To help us resolve your enquiry, please include:
- Your name and email address used at checkout.
- Your order number, if available.
- The name of the product purchased.
- A description of the issue you are experiencing.
We aim to respond to enquiries as soon as reasonably possible.
Where a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your payment provider.
Affiliate Products & Third-Party Purchases
From time to time, we recommend products from third-party retailers, including Amazon, through affiliate links.
Any purchases made through these links are transactions between you and the third-party retailer.
Refunds, returns, exchanges and customer support for those purchases are handled by the retailer in accordance with its policies and applicable consumer laws.
OUR HOUSE OF ARROWS does not directly process refunds for purchases made through third-party affiliate links.
Raising Arrows Label Apparel
Our Christian apparel brand, Raising Arrows Label, operates through a separate online store at www.raisingarrowslabel.com.
All clothing orders, returns, exchanges and refund enquiries should be directed to Raising Arrows Label and are subject to its own refund and returns policy and applicable consumer laws.
Need help?
If you have any questions about this policy or need help with your digital purchase, please reach out through our website or email admin@ourhouseofarrows.com .
We’re always happy to help where we can.
Thank you for supporting OUR HOUSE OF ARROWS and the resources we create for families. Your support truly means so much.
OUR HOUSE OF ARROWS
www.ourhouseofarrows.com