OUR HOUSE OF ARROWS
Website: www.ourhouseofarrows.com
Last updated: 12 October 2026
At OUR HOUSE OF ARROWS, we value your trust and respect your privacy.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our digital products, subscribe to our emails or get in touch with us.
1. Who We Are
OUR HOUSE OF ARROWS is an Australian-based Christian family lifestyle website sharing content and resources relating to faith, motherhood, homeschooling and family life.
Business name/operator: Our House of Arrows
Contact email: admin@ourhouseofarrows.com
Website: www.ourhouseofarrows.com
2. Information We Collect
Depending on how you interact with our website, we may collect:
- Your name and email address when you subscribe or contact us.
- Billing information and relevant transaction details when you purchase a digital product.
- Your order history and information needed to provide customer support.
- Information you voluntarily provide in messages, forms or comments.
- Technical information, such as your IP address, browser type, device information and website activity, where collected through our website and its enabled tools.
Payment details are processed through our configured payment providers. Please refer to the relevant provider’s privacy policy for details about its handling of payment information.
3. How We Use Your Information
We use personal information as reasonably necessary to:
- Process purchases and deliver digital products.
- Respond to enquiries and provide customer support.
- Send newsletters, resources and marketing communications where permitted.
- Maintain the functionality and security of our website.
- Understand website performance and improve visitors’ experiences.
- Maintain appropriate business records and comply with legal obligations.
We do not sell your personal information to advertisers.
4. Email Subscriptions
If you subscribe to Letters From Our Home or another mailing list, we may send you faith-filled encouragement, blog updates, homeschool inspiration, resources and information about our products.
We send marketing emails only where we have the consent or other lawful basis required under applicable law.
You can unsubscribe from marketing emails using the unsubscribe option included in our messages or by contacting us.
Unsubscribing from marketing emails does not necessarily stop essential messages relating to existing purchases or customer service.
Our email marketing provider is: Hostinger.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, measure marketing effectiveness.
Depending on our website configuration, these may include cookies from WordPress, ecommerce plugins, analytics services and embedded third-party content.
Where required, we will request consent before using non-essential cookies or tracking technologies.
You can manage cookies through your browser settings and any cookie preference controls available on our website.
6. Third-Party Services
We may use trusted service providers to help operate our website, including:
- Website hosting and security services.
- Payment processors.
- Digital product delivery and ecommerce systems.
- Email marketing platforms.
- Website analytics and related technical services.
These providers may handle personal information on our behalf or in accordance with their own privacy policies.
Relevant providers: hostinger, woocommerce, stripe.
Some providers may store or process information outside Australia. Where relevant, we will provide information about overseas disclosures and take steps required by applicable privacy law.
7. Affiliate Links
Our website may contain affiliate links, including links to Amazon.
When you follow an affiliate link, the third-party retailer may collect information about your visit or purchase in accordance with its own privacy policy.
We do not control the privacy practices of external retailers.
Please refer to our Affiliate Disclosure for more information.
8. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our website and service providers may use security measures such as access controls, secure connections, updates and backups.
No internet-based system can guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law.
9. Access, Correction and Privacy Enquiries
You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate information.
You may also contact us about deleting information where appropriate and legally permitted.
If you have a privacy concern or complaint, please contact us using the details below. We will review your enquiry and respond within a reasonable timeframe.
Where applicable, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner.
10. Children’s Privacy
Our content and educational resources are created primarily for parents, caregivers and educators.
We do not intentionally request that children provide personal information directly through our purchasing or marketing forms.
Parents or guardians should supervise children’s use of our website.
If you believe a child has provided personal information inappropriately, please contact us.
11. External Websites
Our website may link to external websites, including Raising Arrows Label, Amazon and other resources.
These websites operate under their own privacy policies. We encourage you to review them before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services or legal requirements.
The updated policy will be published on this page with a revised date.
13. Contact Us
For privacy enquiries, please contact:
OUR HOUSE OF ARROWS
Website: www.ourhouseofarrows.com
Email: admin@ourhouseofarrows.com
Business operator: ourhouseofarrows